FREQUENTLY ASKED QUESTIONS

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1. WHEN WILL MY ORDER ARRIVE?

AFTER THE PROCESSING TIME (BETWEEN 1-5 DAYS) YOUR ORDER WILL BE SHIPPED TO YOUR DESIGNATED ADDRESS. THE SHIPPING TIME WILL VARY DEPENDING ON YOUR LOCATION AND THE SHIPPING METHOD CHOSEN. ON AVERAGE, OUR CUSTOMERS CAN EXPECT THEIR ORDERS TO ARRIVE WITHIN 2-7 DAYS AFTER THE PROCESSING IS FINISHED.

2. DO YOU OFFER INTERNATIONAL SHIPPING?

YES, WE OFFER INTERNATIONAL SHIPPING TO SELECT COUNTRIES. DURING THE CHECKOUT PROCESS, YOU CAN ENTER YOUR SHIPPING ADDRESS TO SEE IF YOUR COUNTRY IS ELIGIBLE FOR DELIVERY. PLEASE NOTE THAT ALL INTERNATIONAL ORDERS ARE FREE BUT THEY MAY BE SUBJECT TO CUSTOMS FEES AND IMPORT DUTIES, WHICH ARE THE RESPONSIBILITY OF THE RECIPIENT.

3. HOW DO I DETERMINE MY SIZE?

TO DETERMINE YOUR SIZE, FIND THE SIZE CHART ON EACH PRODUCT PAGE UNDER THE "SIZE CHART" SECTION. WE RECOMMEND USING A WELL-FITTING GARMENT YOU ALREADY OWN, MEASURE IT AND COMPARE IT TO OUR SIZING CHART.

4. CAN I RETURN OR EXCHANGE AN ITEM IF IT DOESN'T FIT?

DUE TO THE PERSONALIZED NATURE OF OUR PRODUCTS, ALL SALES ARE FINAL AND WE DO NOT ACCEPT RETURNS. HOWEVER, THERE ARE EXCEPTIONS TO THIS POLICY. IF YOU BELIEVE YOU MAY BE ELIGIBLE FOR A RETURN, PLEASE REFER TO OUR RETURN POLICY PAGE FOR MORE DETAILS.

5. HOW LONG DOES IT TAKE TO PROCESS A RETURN OR EXCHANGE?

IF YOU ARE ELEGIBLE FOR A RETURN OR EXCHANGE: ONCE WE RECEIVE YOUR RETURNED ITEM, IT TYPICALLY TAKES 3-5 BUSINESS DAYS TO PROCESS THE RETURN OR EXCHANGE. WE WILL NOTIFY YOU VIA EMAIL ONCE THE PROCESS IS COMPLETE. PLEASE NOTE THAT IT MAY TAKE ADDITIONAL TIME FOR THE REFUND TO APPEAR IN YOUR ACCOUNT, DEPENDING ON YOUR PAYMENT METHOD AND BANK PROCESSING TIMES.

6. CAN I CANCEL OR MODIFY MY ORDER?

IF YOU NEED TO CANCEL OR MODIFY YOUR ORDER, PLEASE CONTACT US AS SOON AS POSSIBLE AT MDRTR.CONTACTO@GMAIL.COM WE WILL DO OUR BEST TO ACCOMMODATE YOUR REQUEST, BUT PLEASE NOTE THAT ONCE AN ORDER HAS BEEN PLACED BY US, IT CANNOT BE CANCELED nOR MODIFIED. PLEASE REVIEW YOUR ORDER CAREFULLY BEFORE COMPLETING THE PURCHASE.

7. HOW CAN I TRACK MY ORDER?

ONCE YOUR ORDER IS SHIPPED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH A TRACKING NUMBER. YOU CAN USE THIS TRACKING NUMBER TO TRACK THE PROGRESS OF YOUR PACKAGE ON OUR WEBSITE OR THE COURIER'S WEBSITE.

8. WHAT CURRENCY ARE YOUR PRICES IN?

IN MDRTR OUR PRICES ARE LISTED IN EUR. HOWEVER, WE OFFER THE OPTION TO CHANGE THE CURRENCY AT THE BOTTOM OF OUR WEBSITE IF YOU SELECT YOUR COUNTRY. FOR SOME COUNTRIES THE CURRENCY WONT MATCH BECAUSE IT WILL BE SET TO DEFAULT (EUROS).